Terms and Conditions

Terms and Conditions

Our Terms and Conditions outline how we operate our services, what we expect from you, and what you can expect from us.

General Terms and Conditions of our Hosting services

xNetworks Hosting is the provider of Internet related services defined as website hosting. This agreement sets out the terms which have been agreed by xNetworks Hosting and the Client for the provision of such services.

The following Terms and Conditions outlined in this policy are in accordance with our Acceptable Use Policy. We reserve the right to amend, add or remove conditions of this policy at any time. You should check this page periodically for reviews of your agreement.

This agreement is between xNetworks (herein referred to as “we” or “us” or “our”) and you, as the Customer (Herein referred to as “you” or “your”) regarding the website hosting services (referred to as the “Service”) that we operate.

Our hosting services are available to UK and US residents aged 13 and over.

Additional proof of identification may be required for orders outside the UK or US.

By purchasing any hosting products you understand and agree that you are bound by all Terms and Conditions, Acceptable Use Policies and any other agreements that are provided with the services.

We reserve the right to refuse a service to any company or individual suspected to be using our services for fraudulent purposes.

It is the Client’s responsibility to maintain and to enter a contact email address, postal address and telephone number for the Client on the Control Panel, and to ensure such contact details are current and up to date at all times.

xNetworks Hosting may provide Services to the Client from a verbal or email order received from any authorised person. A person shall be an authorised person for the purpose of this clause if his/her name is listed at the time of order on the Control Panel.

1) Payments and Payment Terms

We accept the following payment methods for our products and services: PayPal, Visa, Mastercard, Maestro, Solo, Switch and American Express.

By default, PayPal is our preferred payment method, we only complete orders to PayPal confirmed addresses in the interest of the safety of us and our Clients.

Our services are automatic monthly rolling contracts which will renew until you choose to cancel them. You are committed to a minimum one month term with our hosting products and must give 30 days' notice in the event of a cancellation request.

Our invoicing system will generate a Service invoice 10 (ten) days before the product invoice is due.

We reserve the right to suspend the Services of Clients of invoices which have not been received in full by the due date.

Late invoices are subject to charge in accordance with the Late Payment Act (2003).

If a full payment is not received within 14 days of the original invoice being issued, we reserve the right to terminate any services and contact a debt collection agency for any outstanding amounts owed to us.

2) Cancellations

You may cancel your Services with us by either creating a support ticket in the Client Area or by telephoning the Customer Support tea, who will guide you through the cancellation process.

You will be liable for any unpaid invoices within the period of cancellation, in accordance with our rolling month contract clause.

3) Refunds

Refunds for unused Services/downgrades will occur within 30 days of the originial payment, refunded back via the original payment method.

All refunds are at the sole discretion of the management team. If the management team feel an issue cannot be resolved, a refund will be offered.

If your account is in deficit for another Service we reserve the right to take funds as an entire or part payment for another Service you have with us.

Refunds for inaccurate domain name registrations are not given, unless the fault of our registration system or intervention.

4) Product Support

In this clause we refer to Customer Support as being telephone, email or support tickets between us and you.

You agree and understand that this clause in accordance with our Customer Care Codes of Practice.

You agree that you are liable for all charges levied by your telephone provider arising from telephoning our Customer Support Team.

Telephone Customer Support is available Monday to Friday between 8am and 10pm GMT.

Our e-mail and ticketing desk is open 24 hours a day, 7 days a week, all year round.

We cannot provide support for any third-party software that you may have installed on your hosting account.

5) Limitations of Liability

We disclaim all liabilities in connection with the following:

- Loss of any data.
- Incompatibility of our services with any of your equipment, software of telecommunications links.
- Technical problems, errors or interruptions beyond our direct control.
- Computer viruses or malware obtained directly or indirectly from the use of our Services.
- Any security breaches which may affect your account..

In no event shall we be liable either in contract, tort (including negligence) or otherwise for indirect, incidental or consequential damages, including without limitation, loss of income, data, use or information. 

Liability is not excluded with respect to death and personal injury resulting from the negligence of us or you, employees, agents or subcontractors, or for fraudulent misrepresentation or under the tort of deceit.

You accept all responsibility and liability for any data published or made available to the Internet through the use of our Services. Furthermore, we cannot be held responsible for any software or services provided by third parties made available through the use of our Services or the Internet.

We cannot be held responsible for failure or delay in performing our obligations due to circumstances beyond our direct control, including but not limited to acts of God or a government body, war, fire, strike or labour disturbance, unavailability of telecommunications, failure of third party hardware or software, inability to obtain raw materials, supplies or power used in or equipment needed for provision of the Services.

6) Indemnity

You agree that you shall indemnify, save and hold Us harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fees asserted against Us, Our agents, customers, offices and employees, that may arise or result from any acts or omissions of You, Your agents, employees or assigns in connection with the use of Our Services. 

You agree that we are not liable for any consequential damages which you may suffer as a result of loss of business, contracts, profits, clients or otherwise. We are unable to monitor or control any traffic over the Internet and exclude all liability for the publication of inaccurate, misleading, offensive or otherwise obscene materials which breach our Terms and Conditions, acceptable use policy or any laws.

You shall agree that a court may strike out or override any part of these Terms and Conditions if it considers them to be illegal, unenforceable or unfair and in such cases enforce only the terms and conditions as if the offending issues had never been contained in them. 

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Policy amendments

Information on Change	Date of Change
Addition of Client requirement to maintain their up to date personal information .	17/05/2010
Change of refund policy to 30(thirty) days of a refund being issued.	17/05/2010
Addition of Late Fees Act 2003 for late payments.	17/05/2010
Changes to refunds concerning domain name registrations.	17/05/2010